Project Sunrise

A Premium Children’s Brand is Reborn.

Market Re-Launch. In close collaboration with Orbit Baby’s leadership team, OpsClinic crafted the operational infrastructure to re-introduce the brand to the U.S. market. Focusing on strategy, key partner selection, team building, customer experience, and fulfillment network setup, the Orbit team enabled a premium and an innovative, world-class customer experience.

Interim Management (COO, CFO). Orbit Baby leveraged OpsClinic’s interim management services to engage an experienced fractional COO and CFO to support the CEO in rebuilding the brand’s key infrastructure. The COO had significant operational turnaround experience with a large competitor, accelerating the path to value. Together, the leadership team drove operational efficiencies, enabled creative ways to delight customers, launched new channels, optimized performance and positioned the brand for sustainable growth.

Supply Chain & Customer Experience. OpsClinic empowered the brand by establishing end-to-end fulfillment capabilities with new partners, and customer service systems which resulted in exceptional customer satisfaction rates ranging from 95-100%, helping to restore brand confidence and fortify the foundation for growth.

“Engaging the OpsClinic team early on in our development of the business was one of the best decisions made.”

–Braden Jones, CEO

Quality Assessment. OpsClinic’s renowned quality & engineering team conducted a comprehensive assessment to identify areas for improvement and inform the long-term supply chain strategy in order to ensure the highest standards of quality and performance.
Technology. OpsClinic supported the development and conversion to an integrated and scalable technology infrastructure to serve the brand’s growth ambitions